Refunds and Returns

We want you to be happy with your order. If something isn’t right, this page explains exactly where you stand.

Our 14-day policy

You have 14 days from the day your order is delivered to request a return.

Because fragrance is a sealed cosmetic product, we can only accept returns on items that are unopened and still in their original sealed cellophane, with all packaging intact. Once the seal is broken we are unable to resell the item, so we cannot accept it back.

Items we cannot accept

  • Any fragrance where the cellophane seal has been opened or removed
  • Testers, samples and decants
  • Items returned more than 14 days after delivery
  • Items damaged after delivery, or missing their original box

If your order arrives damaged, faulty or incorrect

This is different, and the 14-day sealed condition does not apply. If your parcel arrives damaged, or you receive the wrong item, contact us within 48 hours of delivery with your order number and a photograph of the item and its packaging. We will arrange a replacement or a full refund, including any delivery charge, at no cost to you.

How to start a return

  1. Contact us with your order number and the reason for the return.
  2. We’ll confirm whether the item qualifies and tell you how to send it back.
  3. Send the item back in its original sealed condition.

Please don’t send anything back before contacting us — unannounced returns can’t be tracked to your order.

Refunds

Once we receive and inspect the returned item, we’ll let you know the outcome. Approved refunds are issued through the same method you used to pay:

  • Cash on delivery — refunded by bank transfer to an account in your name
  • Bank transfer — refunded to the originating account
  • Western Union — refunded by bank transfer to an account in your name

Refunds are processed within 7 working days of the returned item being approved. Your bank may take a few additional days to show the funds.

Return delivery costs

Where you are returning an item because you changed your mind, the cost of sending it back to us is yours. Where the item was faulty, damaged or incorrect, we cover it.

Cancelling an order

If your order has not yet been dispatched, contact us and we will cancel it in full at no charge.

Questions

If anything here is unclear, please get in touch before placing your order — we would rather answer a question up front than process a return later.