Contact Us
Smell VIP is an online store — we don’t operate a walk-in shop. You can call us, or send a message using the form below. We aim to reply to every message within one working day.
Call us
079 900 6106
From outside Jordan: +962 79 900 6106
Send a message
What to include
If you’re writing about an existing order, please include your order number — it’s in your order confirmation and on My Account. It lets us answer properly first time instead of asking you for it.
Answered faster on the site
A few things you may not need to wait for:
- FAQ — fragrance concentrations, notes, storage, testers, payment
- Shipping & Delivery — where we deliver, cost, timing
- Refunds and Returns — the 14-day sealed-item policy
- My Account — order status and history
Choosing a fragrance
If you’re deciding between two scents, or buying a gift and unsure where to start, tell us what the person already wears and we’ll point you somewhere sensible. That’s a normal thing to ask us — it isn’t a bother.
When we reply
We answer messages on working days. Anything sent on a Friday or a public holiday is picked up the next working day.